User Support

Last updated September 12, 2024

THe SoCal Research Computing Alliance offers a wide variety of user support resources and documentation about our computing systems, how to access them, and how to use them.

0.0.1 Read the user guides

We provide many user guides for various topics and tasks.

0.0.2 Submit a help ticket

If you can’t find answers to any of your questions on our website or user forum, submit a help ticket and a CARC staff member will help you.

0.0.3 User portal

This is the hub where users access their projects, add or remove users from project groups, request allocations, and more.

0.0.4 User forum

An online community for discussion and knowledge sharing among users. The user forum is a great resource for discussing HPC-related topics, asking non-urgent technical questions, and sharing ideas. The Alliance support team monitors the forum for questions, but users are also encouraged to interact with each other.